ADI Customer Care
How can we help?
Choose a topic and open only the question you need. Order-specific actions stay inside your account so your information remains tied to the correct order.
Shipping & DeliveryTracking, delivery estimates, address issues and split shipments
How do I track my order?
Open My Account → Track to see the delivery status available for your order. Tracking information appears when the shipment or courier provides it.
Why can one order arrive in more than one parcel?
ADI is a multi-seller marketplace. Items can be fulfilled by different sellers or locations, so parcels, tracking numbers and delivery dates can differ even when you checked out once.
Can I change the delivery address after ordering?
Address changes after dispatch may not be possible. Check the order status first. For future orders, update your saved address in My Account → Addresses.
Where can I read the full delivery rules?
See the Shipping Policy for serviceability, delivery attempts, shipping charges, delays and shipment-issue rules.
Returns & RefundsEligibility, return requests, cancellations and refund rules
How do I start a return?
Use My Returns so ADI can evaluate the correct order item, seller offer and order-specific eligibility.
Is every product returnable?
Return eligibility can depend on the product, offer, order status, condition and applicable policy. Check the product/order information rather than assuming one return window applies to every item.
Where can I check cancellation and refund rules?
Read the Cancellation & Refund Policy. The policy is now split into expandable sections so you can open only the part you need.
PaymentsPayment status, saved methods and payment-related questions
Where can I review my saved payment methods?
Open My Account → Payments to manage the payment-method information available to your buyer account.
What should I do if a payment appears to fail?
First check your order history before making another attempt, especially if your bank showed a debit or authorization. If an order was not created or the status is unclear, contact ADI with the order/payment reference rather than repeatedly submitting payment.
Where can I see my order after payment?
Your buyer order history is in My Account → Orders.
Account & ShoppingWishlist, addresses, profile, security and shopping help
Where is my Wishlist?
Open Wishlist. ADI can also surface price-drop reminders for saved items when updated price information is available.
How do I manage my delivery addresses?
Go to My Account → Addresses. ADI validates Indian mobile numbers and PIN codes when saving buyer delivery information.
How do I update my password or account security?
Open My Account → Security for the available password and security controls.
Policies & Consumer SupportPrivacy, marketplace policies and grievance escalation
Where are all ADI policies?
How do I escalate an unresolved complaint?
Use ADI's Grievance Redressal process for an unresolved complaint that needs formal escalation.
Still not resolved?
Contact ADI with the relevant order details.
For order-specific help, include the order number and a short description so the issue can be matched to the correct transaction.